Frequently Asked Questions
By conversing with our clients, we make sure to align every detail with their unique vision and aspirations.
At Springwell Travel Group, we don’t just plan travel—we craft experiences that resonate on a deeply personal level. Every journey begins with understanding who you are and what matters most to you, transforming travel into a seamless extension of your life. Whether it’s a quiet retreat in a secluded villa, a meticulously planned business trip, or a journey through hidden gems, our approach blends precision with care, ensuring that every detail reflects your preferences and aspirations.
When booking with us, you will get the same perks as the above-mentioned companies but when you book with us, we provide a more personal touch. We take the time to understand your travel preferences, style, and interests and can tailor itineraries specifically for you. We go above beyond just booking flights and hotels, offering curated experiences, insider tips, and unique suggestions. Unlike the Amex and Chase call centers, we have first-hand knowledge on hotels and room types as well as what the neighborhoods are like and whether or not it fits your needs.
Many of our bookings do not require fees. Depending on the trip and the complexity some fees may be required.
We have over 125 Preferred Partnerships worldwide. These partnerships allow us to offer you additional personalized services, such as early check-ins, late check-outs, upgrades, or special requests, which improve your stay. Preferred partnerships often allow access to a wider selection of rooms or a more exclusive inventory that may not be available to non-partner agencies. Hotel brands typically offer personalized service to preferred partner clients, allowing for perks and amenities that you wouldn’t get by booking yourself.
You are always welcome to continue doing research and the planning; we can help create extra value by adding perks & amenities to your hotel stay, help save you time by using our platforms that help streamline the process. We are the experts and stay up to date with the latest trends, tips, and hidden gems that might not be easily found through a Google search.
No, often you will save money by booking through us, as we are able to offer perks & amenities that save you money. We also have access to exclusive discounts and offers before the general public.
No problem, Most of the time we can add our perks & amenities to your existing booking. Just email us your confirmation and we can help out.
We plan trips in all 7 continents. We work with our trusted and pre-vetted partners in each country who are on the ground and help keep us up to date on local laws, events along with the latest and greatest things to see/do/eat.
This varies from property to property, and we will always let you know what they are when booking. Many times, it includes some of th following; complimentary daily breakfast, hotel credits, upgrades, exclusive discounts, access to VIP cocktail receptions, roundtrip airport transfers, VIP airport arrivals among many more…”
